Quality

We’ve maintained our number one position for over twelve years – as voted for by our peers

We’re a quality, accredited company. So it follows that we take the quality of our workmanship extremely seriously, following rigorous management systems and quality procedures.

These include project-specific quality plans and the supervision of a dedicated quality manager who checks and approves every aspect of every installation before it’s handed over as a finished floor. Then it’s protected from continuing work being carried out by other trades to make sure it stays in perfect condition.

We see the other side of quality, too. We’ve lost count of the number of times we’ve been called in to rescue projects when others have been unable to solve a technical problem, or are about to miss deadlines. We hate seeing projects at risk, so we’re happy to help.

 Download our Quality Statement here 

Our Awards

We have won seven CFJ/CFA Installation of the Year Awards from 2019-2021:

• 2021 – ‘Best use of flooring in residential developments and social housing’ – Newfoundland, Canary Wharf; alongside Havwoods and Milliken.

• 2020 – ‘Best use of flooring in retail’ – Microsoft Flagship Store; alongside American White Oak Engineered timber, Forbo and Interface.

• 2020 – ‘Best use of flooring in leisure facilities’ – Equinox Gym; alongside Madera and BSW.

• 2020 – ‘Best use of flooring in offices’ – Deloitte HQ; alongside Milliken, Interface, Forbo and Element 7 Flooring.

• 2020 – ‘Best use of flooring in visitors attractions’ – Science Museum; alongside Havwoods.

• 2019 – ‘Best use of flooring in a hotel’ – Kimpton Fitzroy Hotel; alongside Alarwool and Brintons.

• 2019 – ‘Best use of flooring in education’ – Bush House, London; alongside Milliken.

These are in addition to CFA Installation of the Year Awards in 1999, 2006 and 2012 – maintaining our number one position as voted for by our peers.

Loughton Direct won British Institute of Facilities Managers Award for Technology.

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